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Turnaround Time

Notification of Receipt of Your Items: At CAS, keeping you informed about the status of your order is of paramount importance.  Within one or two business days after your items arrive at CAS’s offices, we carefully open the box, inspect your items, and scan the packing slip you inserted, which was generated as part of your order.  Scanning the packing slip automatically sends an email to you (at the email you provided when you established your account) to let you know that we received your items with no issues.  Since these emails are system-generated, sometimes they have gone to collectors’ junk mail, so make sure to check your junk mail folder as well if you don’t receive the email in a few days after you sent your items.  You can also add info@collectorarchive.com and itemreceived@collectorarchive.com to your online contacts to make sure the emails don’t go to your junk mail folder.


Turnaround Time / Splitting of Orders:  Our grading queue is split into two:  (1) carded figures (i.e., MOCs; figures still sealed on their factory backing cards) ("Carded Figures"), and (2) anything other than Carded Figures - loose figures, boxed items, custom requests, etc. ("Non-Carded Figure Items"). The turnaround time for (1) Carded Figures is approximately 30 days, and (2) Non-Carded Figure Items is approximately 90 to 120 days.  The clock on the turnaround time for both queues begins once BOTH of the following occur: (a) we have checked your items into our system (typically, a business day or two after we receive your items) as received by us, and (b) you have fully paid your invoice.  The turnaround time clock stops at the moment we email you a shipping invoice for the return of your items. 


While the anticipated turnaround time on your submissions, it is a goal we strive to achieve; sometimes the turnaround time is longer and sometimes it is shorter than the estimate.  If you have any custom items as part of your order, the turnaround time for the entire order may be longer than the usual 90 to 120 days, although we will endeavor to complete such orders as soon as we reasonably can.  We also offer for an additional charge a rush 48-hour turnaround or seven-day express service if you need your items back at lightning fast speed! 


If you submit a single order that has both Carded Figures and Non-Carded Figure Items, our default position is to split the order and ship back your completed Carded Figures as soon as they are done and ship back your Non-Carded Figure Items when they are done later on.  If you want us to hold your Carded Figures once they are done so that they wait to ship later on with your Non-Carded Figure Items once those are completed, please let us know via email or in a note to your order. 


Notification that Your Order is Complete / Images Are Available for Viewing: Once your order is complete, you will receive an email notification that high quality images our professional photography department took of your archived and preserved items and images of the grade labels for such items are available for viewing in your online account.  To find them, go to “My Account” and then “My CAS Submissions.”


Notification of Invoice for Return Shipping: Soon after your order is complete, we will professionally pack your items to safely prepare them for the journey home, and provide you with an invoice for the return shipping costs, which will include a charge for insurance in the amount you selected as part of your initial online submission.  The return insurance amount you select for each item is the exact amount of insurance we will add to your package for each such item when we ship your items back to you.  Please be aware this will be the maximum insurance amount for any claim of damage or loss in transit.  CAS is not responsible for, and does not control, any loss or damage to your items in transit back to you.You may sometimes receive a ship quote before you receive notice that images of your graded items have been posted to your online account. Images and grades are batch uploaded usually within 24-48 of receiving your shipping notification. 


Notification with Return Shipping Tracking Number: Finally, once you have paid for shipping, and your items have shipped, you will receive an email with tracking information for your return package.