Notification of Receipt of Your Items: At CAS, keeping you informed about the status of your order is of paramount importance to us. Within one or two business days after your items arrive at CAS’s facility, we will send you an email confirming receipt of your package. Once we process your order internally we will send you a second email confirming that your items have been officially checked into our database and into your online account (current processing times for incoming submissions is approximately 4-6 weeks). Since these emails are system-generated, sometimes they have gone to collectors’ junk mail, so make sure to check your junk mail folder as well if you don’t receive the email in a few days after you sent your items. You can also add firstname.lastname@example.org and email@example.com to your online contacts to make sure the emails don’t go to your junk mail folder.
Turnaround Time / Splitting of Orders
Our grading queue is split into three tiers:
Tier 1 Items - Carded figures (i.e., MOCs; figures still sealed on their factory backing cards), boxed items (i.e., figures, vehicles, playsets, or anything else in a sealed or open rectangle or square box), loose vintage (1977-1985) Star Wars action figures with or without coins, any loose action figures sealed in baggies, single collector coins, action figure mailers / department store packs, proof cards, baseballs, and certain other single, non-complex items as determined in our discretion.
Tier 2 Items - Any loose action figures other than vintage Star Wars (e.g., G.I. Joe loose action figures with or without file cards, Masters of the Universe loose figures, etc.), loose vehicles and other loose toys that we determine, in our discretion, do not constitute Tier 3 “complex" customs (see more on what constitutes "complex" customs in the Tier 3 description below), and certain other custom casing requests we determine, in our discretion, not to be "complex".
Tier 3 Items - (Currently Suspened Until Further Notice) These are “complex customs,” which typically involves casing one or more items in the same case that, in our discretion, is “complex” in that it requires substantially more time and design expertise for us to fabricate than is required for Tier 1 or Tier 2 items. There is a “you know it when you see it” element here; these are typically works of art on which CAS has made a name for itself.
Express Service - We offer 48 hour and seven-day express business day turnaround (i.e., not counting weekends and holidays) for an additional charge for carded figures, loose figures, boxed items, and most other Tier 1 items. We also offer 30 and 60 calendar day express service for Tier 2 items for an additional charge to be discussed and approved by CAS in advance. Email us at firstname.lastname@example.org for more information.
The turnaround time for (1) Tier 1 Items is approximately 120 to 150 days, (2) Tier 2 Items are greater than 240 days and (3) Tier 3 items are currently suspended. The turnaround time for all such queues begins once BOTH of the following occur: (a) we have checked your items into our system as received by us, and (b) you have fully paid your invoice. The turnaround time stops when we email you a shipping invoice for the return of your items. While the anticipated turnaround time on your submissions is not a guarantee, it is a goal we strive to achieve; sometimes the turnaround time is longer and sometimes it is shorter than the estimate, although we strive to complete all orders as soon as we reasonably can. From time to time CAS will update the turnaround time on this page based on the current status of submissions at the CAS facility.
When you are ready to check out at the end of the online submission process, you will be given an option to "consolidate" or "split" your order if it involves items in more than one tier. If you elect to consolidate your order, we will group all of your items from different tiers together and ship them all back at one time. All items in that order will be placed into the longest tier, and you will receive one return shipping and handling invoice when the entire order is complete. If you elect to split your order, we keep all of your items grouped in the different tiers and ship each tier of items back independently. You will receive a return shipping and handling invoice for each tier of items when that part of the order is complete.
Insurance charges are based on your pre-determined valuation of each item submitted, and are charged based on $1 per $100 of coverage. Our insurance covers your item while in the care of CAS from the point of drop-off at a show or arriving via shipping courier at our facility until the item is back in your possession. All of our packages are shipped with "Signature Required". After your package ships, any change in delivery initiated by the customer (hold at the facility, re-rout, alternate address, etc.), CAS can no longer be held responsible for shipping incidents after these changes.
Notification that Your Order is Complete / Images Are Available for Viewing: As your items are completed, you will receive an email notification informing you that our professional photography department has uploaded high quality images of you archived and preserved items into your online account. To view your photos, as well as the grades they received, simply log into your CAS account and select the "My Account" tab and then “My CAS Submissions” on the left side of the screen.
Notification of Invoice for Return Shipping: After all items for your order are complete, CAS will exmine each item for quality assurance. We will then professionally pack your items to safely prepare them for the journey home, and provide you with an invoice for the return shipping costs, which will include a charge for insurance in the amount you selected as part of your initial online submission. The return insurance amount you select for each item is the exact amount of insurance we will add to your package for each such item when we ship your items back to you.
Insurance Claims: In the event an insurance claim needs to be filed, CAS will find recent sales of your item in order to determine the current market value. This value will be used for any insurance payout, but cannot exceed the insurance value that was paid. CAS is not responsible for, and does not control, any loss or damage to your items in transit back to you. For most orders, you will typically receive your return shipping invoice in 1-2 weeks after the order has been completed and our QA process for each items has been approved. Express items will typically be within 1-2 days for your return shipping invoice. Insurance claims will not cover certain issues that may arise in return shipping (i.e., figures that break through the blister, tape or rubber bands that may break casuing pieces to rattle around inside of the factory box, blisters detaching from card backs, or any other damage that is caused by the age and condition of the original packaging that may fail in transit).
Notification with Return Shipping Tracking Number: Once you have paid the returns shipping quote and the label is scanned by the carrier, you will receive an email with your tracking number. If you do not recieve a tracking number please make sure to check your spam filters, as these emails come directly from the carrier (USPS & Fedex) and are sometimes flagged as spam.