Turnaround Time

3 Steps to Elevating Your Collection with CAS

Step 1: We Receive & Check In Your Items

You're Informed Every Step of the Way

Once your items arrive at CAS, we aim to check them in within 2–10 business days. During major toy shows, we may experience a temporary delay due to high volume.

Once your submission is processed, you’ll receive an individual check-in email for each item in your order. These emails confirm that your items are officially logged into our system and visible in your online CAS account.

Tip: To avoid missing important updates, please add info@collectorarchive.com and itemreceived@collectorarchive.com to your contacts or safe sender list.

Submitting a New or Custom Item?

If you submitted a custom add (an item we've never graded before), we’ll need to design a case and confirm pricing. You can check our site for similar items as a general pricing guide, but customs may incur additional charges.

Custom items will be separated into a new order. Once created, you’ll get an email prompting you to log in, review, and pay to finalize your custom item submission.

Step 2: Grading, Archiving & Custom Display Cases

⏱️ Standard Turnaround Time: ~90 Days
We now process all items on a first-in, first-out basis, regardless of item type. Turnaround time starts after your items are fully paid for and officially checked in.

Typical turnaround: 90 days from check-in date
During promotions or post-show periods, please allow an additional 10–20 days.

⚡ Express Services Available
Need it faster? We offer 48-hour and 7-business-day turnaround options (excluding weekends/holidays) for most item types—carded, loose, boxed, and more.

Grading Timelines Start When:

Items are officially received and logged into your account
Payment for your order is complete

The timeline ends when we email your shipping invoice. While turnaround times are not guaranteed, they are goals we actively work to meet—and often beat. Updates to turnaround estimates are posted regularly on our site.

Insurance Coverage
Insurance is calculated based on your declared value: $1 per $100 of coverage. Your items are fully insured while in CAS’s care—from arrival (or show drop-off) to delivery back to you.

If Something’s Not Right: Our Make-It-Right Policy

Sometimes submissions include:

Reproduction or incorrect accessories
Open or resealed packaging
Items altered from original condition

If that happens, we’ll email you to discuss your options:

Send us an authentic replacement for the incorrect item/accessory
If you can’t replace it, we’ll issue a 40% credit toward your grading fee and return the item

Archiving & Alternate Display Options

If your item can’t be graded as sealed due to damage or tampering, you still have options:

Qualified Grade: For opened-but-complete boxed items
Loose Displayed With Card/Box: Graded loose and complete but displayed with or on the original packaging
Archived (No Grade): Displayed and labeled with missing components noted

⚠️ We do not encase fake or reproduction accessories, even for archived items.

If any issue arises, we'll reach out to you with personalized options.

Step 3: Your Items Are Ready!

When grading is complete, we’ll email you to let you know. You’ll also receive:

High-resolution photos of your items
Images of your graded labels, accessible under “My CAS Submissions” in your account

Step 4: Return Shipping & Final Delivery

Shipping Invoice & Insurance
We’ll securely pack your items and send you a return shipping invoice, which includes insurance based on your original declared value.

⚠️ This amount is the max value covered for loss or damage in transit. While we carefully pack each item, CAS is not liable for any carrier damage during return shipment.

You may receive your shipping invoice before photos are posted. Images are typically uploaded within 24–48 hours of your shipping notification.

Tracking & Delivery
After payment, you’ll receive tracking info via email. Once your items arrive, inspect them carefully. If you notice damage upon opening the package, contact us within 14 days so we can make it right.

Final Step: Enjoy, Show Off, Repeat

Admire your newly graded gems, show them off to friends, family—or even strangers—and when you're ready, send in your next batch!

Have an Issue? Let’s Make It Right.

If anything doesn’t look or feel right with your order, reach out to us. We’re collectors too, and we know how much your items mean to you. Whether it’s a shipping concern, labeling errors, a question, praise on how much you love your new graded gems or feedback on your experience—we want to hear from you.

Our goal is to get it right every time, but if something needs attention, we’ll do our best to make it right.

Email: info@collectorarchive.com
Phone: 1-844-600-0227

Thanks for trusting us with your collection. We’re honored to be a part of preserving what you love.

Still Have Questions?

We’re here to help.
Email us: info@collectorarchive.com
Call us: 1-844-600-0227 (during business hours)