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Return Policy

At CAS we strive for 100% customer satisfaction with the quality of our merchandise and the level of service we provide. In the event that you are unhappy with a purchase and wish to return an item to us please review our return policy. We offer a 14-day money back guarantee on all in-stock items as outlined below.


  •      Custom Acrylic Case: Any custom acrylic cases that are made to your custom specifications are non-returnable unless there was an error in fabrication. Should we make an error while fabricating your custom case we will gladly replace it at no additional cost to you. 
  •      Slip Bottom Cases: All in-stock slip bottom case may be returned within 14 days provided thy are returned in the same condition as they were delivered. They must be in their original poly bags and be scratch and dirt free. 
  •      Graded Items: Any items submitted to CAS for Grading or Grading and Fulfillment Services are considered custom items and or non-returnable unless there are defects in the fabrication of the acrylic case.
  •      Supplies: All supplies are returnable as long as they are unopened and returned in the same condition as when they were purchased.


In the event you wish to return an item to us please call or email us with the invoice number and the reason for the return. One of our customer service representative will then contact you with and RMA number and return instructions. No returns will be accepted without an RMA number. 


Return shipping cost are the responsibility of the buyer unless CAS has determined that the return is based on a defective product, in which case CAS will pay for the return shipping costs. CAS recommends using tracking and insurance on all returned items as we cannot be held responsible for damage or loss of a returned item while in transit. Once your item is returned to CAS we will process your refund typically within one week less the original shipping and/or service charges.


Contact Information


Email: returns@collectorarchive.com

Phone; 844-600-0227


Return Shipping Address

Collector Archive Services
18 S 5th St
Suite 300
Quakertown PA 18951


Please be sure to include a copy of your original invoice and write your RMA number on the outside of the box in the return address listed above. No returns will be accepted past the 14-day return threshold.