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Return Policy

At CAS, we strive for 100% customer satisfaction with the quality of our merchandise and the level of service we provide. If you are unhappy with a purchase and wish to return an item to us, please review our return policy. We offer a 14-day money back guarantee on all in-stock items as outlined below. The 14-day clock begins to run the date you receive your items. We must receive back the item(s) you wish to return – in accordance with our policy – within 14 days thereafter for the return request to be honored.

 

Custom Acrylic Case: Any custom acrylic cases that are made to your custom specifications are non-returnable unless there was an error in fabrication. Should we make an error while fabricating your custom case, we will gladly replace it at no additional cost to you. 

 

Slip Bottom Cases: All in-stock slip bottom case may be returned within 14 days, if they are returned in the same condition as they were delivered. They must be in their original poly bags and be scratch and dirt free. 

 

Graded Items: Any items submitted to CAS for Grading or Grading and Fulfillment Services are considered custom items, and are non-returnable unless there are defects in the fabrication of the acrylic case.

 

Supplies: All supplies are returnable if they are unopened and returned in the same condition as when they were purchased.


 
If you wish to return an item to us, please call or email us with the invoice number and the reason for the return. One of our customer service representatives will then contact you with a Return Merchandise Authorization (“RMA”) number and return instructions. No returns will be accepted without an RMA number. 


 
Return shipping cost are the responsibility of the buyer unless CAS has determined that the return is based on a defective product, in which case CAS will pay for the return shipping costs. CAS recommends using tracking and insurance on all returned items as we cannot be held responsible for damage or loss of a returned item while in transit from you back to us. Once your item is returned to CAS, we will process your refund typically within one week less the original shipping and/or service charges.


 
Contact Information


 
Email: returns@collectorarchive.com
Phone; 844-600-0227


 
Return Shipping Address
Collector Archive Services
RMA#
2351 Vista Parkway
Unit 500
West Palm Beach, FL 33411


 
Please be sure to include a copy of your original invoice and write your RMA number on the outside of the box in the return address listed above. No returns will be accepted if received by us past the 14-day return deadline.